01 Scope of this policy

This policy applies to personal information handled through the Lenstax Solutions Pvt. Ltd website and related enquiries, scrap collection bookings, recycling service requests, and customer communications. It does not govern the privacy practices of unrelated websites or businesses.

02 Information we collect

Depending on how you interact with us, information may include:

• Contact details: name, telephone number, email address, pickup or business address.
• Service information: scrap category, estimated quantity, collection instructions, preferred pickup time, photographs or documents you choose to submit.
• Business and transaction details: company name, billing details, and records needed to arrange, document, or settle a service.
• Account information: details you submit when registering or signing in, if account features are available.
• Technical information: browser, device and website usage information that may be recorded by our hosting or analytics services.

Please avoid sending sensitive personal information unless it is specifically required for a legitimate service and requested through an appropriate channel.

03 How we use information

• Respond to enquiries and provide quotations or service information.
• Schedule, coordinate and track scrap pickup or recycling services.
• Communicate about bookings, collection logistics, weighment, documentation and settlements.
• Maintain service records, support customers and resolve complaints.
• Protect the website against misuse and improve performance and usability.
• Meet applicable legal, accounting and regulatory obligations.
• Send updates or promotional communications where permitted and subject to applicable consent requirements.

Where consent is required, we seek it for the relevant purpose. Other processing may be carried out where permitted under applicable law.

04 When we share information

We may share information as necessary with personnel and service providers who support our operations, such as pickup and logistics partners, hosting or technology vendors, payment service providers, and professional advisers. We may also disclose information when legally required or to protect legitimate rights and safety.

We do not describe personal information as being sold to advertisers. If our actual practices change, this policy should be updated before the change is implemented.

05 Cookies and analytics

Our website may use essential cookies or similar technologies for functionality, security and session management. Optional analytics or marketing tools, if enabled, may collect usage information. You can manage cookies through your browser settings; blocking certain cookies may affect site features.

Any separate cookie notice or consent mechanism displayed on the website should be read alongside this policy.

06 How long we keep information

We retain information for as long as reasonably necessary for the purposes described here, including service completion, customer support, recordkeeping, dispute resolution and applicable legal obligations. When information is no longer needed, we take appropriate steps to delete or de-identify it, subject to legal and operational requirements.

07 Information security

We aim to use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure. No internet-based service or electronic storage method can be guaranteed completely secure.

08 Your choices and privacy requests

Subject to applicable law, you may request information about personal data we hold, seek correction or deletion, withdraw consent where relevant, or raise a privacy grievance. We may need to verify your identity before acting on a request and may retain information where legally required.

To make a request, use the contact details below and describe the information or service concerned. You may also opt out of non-essential promotional communications using the unsubscribe method provided, where available.

09 Third-party links and services

Our website may contain links to third-party websites or use external services. Those parties may operate under their own privacy policies. We encourage you to review their notices before sharing information with them.

10 Children's privacy

Our scrap collection and business services are not directed at children. If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the situation.

11 Changes to this policy

We may update this Privacy Policy to reflect changes in our services, practices or applicable requirements. The revised version will be published on this page with an updated effective date.

12 Contact us

For privacy-related questions, correction or deletion requests, or complaints, please contact Lenstax Solutions Pvt. Ltd: